Samsung Care+: Samsung’s device protection plan explained
Thebest Samsung phonesbring a sturdy design along with water and dust protection. you may further safeguard them with a case and screen protector. However, attaining a 100% shield is impossible, even if you get the latestSamsung Galaxy S24 series. That’s where Samsung Care Plus comes in. It gives you peace of mind that your pricey phone is protected. This service is handy for devices like theSamsung Galaxy Z Fold 5, which has a fragile screen.
If you’re wondering what makes Samsung Care Plus different fromcarrier protection plansor if it’s a good deal, we’re here to help. This guide walks you through everything you need to know about Samsung’s protection plan, from its monthly price to how much you’ll pay for a screen repair.
Samsung Care Plus only covers hardware.Back up your Samsung device regularlyto avoid losing your data.
What is Samsung Care Plus?
Samsung Care Plus covers nearly every Samsung device, from smartphones to washing machines. It goes beyond the manufacturer’s warranty, offering three phone protection plans for US customers, including Samsung Care Plus, Samsung Care Plus with Theft, and the NY-exclusive Theft and Loss Insurance.
While details vary per plan, subscribing saves money if you need to replace or repair your device. Samsung Care Plus subscribers can expect a convenient and speedy replacement or repair.
What does Samsung Care Plus cover?
Samsung’s three protection plans aim to make phone repairs and replacements more economical. However, each covers slightly different packages. Samsung Care Plus (the standard plan) covers unlimited mechanical breakdowns and accidents during regular use, such as drop damage, spills, or cracked screens. While not all repairs and replacements are free, Samsung Care Plus provides a discount and covers all shipping fees for repairing or replacing your device.
Lost phone? This guide can help you find your Samsung Galaxy phone.
For instance, if you accidentally break your Samsung Galaxy S23 Ultra screen during the coverage, you’ll pay $29 for screen repair instead of $450. That’s the fixed price for all Samsung phones. It doesn’t matter if you own a foldable or A-series device.
After subscribing to Samsung Care Plus, you’re entitled to unlimited repairs and replacement claims. You’ll pay a fee for screen repairs and accidental damages caused by handling (ADH). Mechanical breakdowns or hardware failures are free.
Subscribing to Samsung Care Plus with Theft & Loss or the NY-exclusive Theft and Loss Insurance allows you to replace your lost, stolen, or unrecoverable device up to three times a year. While the former covers theft and loss in addition to everything you get from Samsung Care Plus, the NY-exclusive Theft and Loss Insurance doesn’t. None of the protection plans cover chargers or accessories.
Samsung Care Plus is not a universal experience. Beyond pricing changes, you may not receive the same benefits in your country. For example, UK subscribers can only make up to two claims per year. Check your country’s Samsung Care Plus page to check the details.
How much does Samsung Care Plus cost?
The cost of Samsung Care Plus varies depending on your mobile device, coverage span, and plan. Samsung splits its pricing into four tiers across all the packages, with options to pay monthly (for 36 months) or make an upfront payment for two years. Paying upfront is more economical, but you’ll have a shorter coverage time.
Samsung Care Plus extends beyond phones. It also covers smartwatches, home appliances, tablets, and more. You’ll find the pricing details for deviceson the Samsung Care+ web page.
Here are the pricing details for Samsung Care Plus and Samsung Care Plus with Theft & Loss in USD.
Device Tier
Pricing for Samsung Care+
Pricing for Samsung Care+ with Theft & Loss
Monthly subscription
One-off payment
One-off Payment
All Galaxy A series, Xcover Pro
Galaxy S2x, Galaxy S2x+ (128GB), Galaxy S23+ (256GB), Galaxy S2x FE, Galaxy Note10, Note20 series
Galaxy S2x+ (256GB), Galaxy S23+ (512GB), Galaxy S2x Ultra, Galaxy Note 10+, Note 20 Ultra series, Galaxy Z Flip series
S23 Ultra (1TB), Galaxy Z Fold series
Under both plans, you’ll pay $29 for cracked screen repair, while other ADH replacements and repairs will set you back $99 for all the tiers. For lost or stolen phones covered under Samsung Care Plus with Theft & Loss, Samsung charges $99 at Tier 1, increasing to $149, $149, and $199 for the subsequent tiers. They process the fee after approving your claim, and it’s non-refundable.
Theft & Loss Insurance is the final option. It’s only available to New York customers for a $5.50 monthly subscription on all tiers. While it doesn’t cover the benefits of the standard Samsung Care Plus, it allows you to claim replacements for your lost or stolen device without breaking the bank. Like Samsung Care Plus with Theft & Loss, you’ll pay a $99, $149, $149, or $199 replacement fee for each tier.
The Samsung Galaxy S24 lineup, comprising the Galaxy S24, Galaxy S24+, and Galaxy S24 Ultra, isclassified under Tier 3. Samsung hasn’t confirmed if the Galaxy S24 Ultra with 1TB storage is considered Tier 4, like the 1TB Galaxy S23 Ultra.
How long does Samsung Care Plus coverage last?
Samsung protects your phone for 24 or 36 months, depending on your subscription plan. You can make unlimited repair and replacement claims while your subscription lasts, but Samsung only replaces your misplaced phone up to three times per year if your plan covers theft and loss.
To file a Samsung Care Plus claim, visit theSamsung repair provider’s websiteand sign in with your email or mobile number. After that, click theFile a claimlink on the page and fill in the corresponding form. You can also call1-833-690-0918or emailsamsungmxcare@servify.techfor subsequent support.
After approving your claim, the repair provider follows up with the steps to repair or replace your device. You may also receive a same-day or next-business-day replacement based on your plan, phone model, location, claim approval time, and general availability.
Samsung changed its repair service provider from Asurion to Servify on January 18, 2023. If you need to file a claim for subsequent issues, direct it to Servify with the above guide. If you purchased the Samsung Care Plus one-off plan before the stated date, continue filing your claims to Asurion viawww.asurion.com/samsungor by calling1-877-841-1138.
How do I subscribe to Samsung Care Plus?
Samsung Care Plus is only available to new Samsung phones within the first 60 days of usage. you may purchase the plan during checkout if you haven’t bought a device. You can’t transfer the Samsung Care coverage from your old phone, as the new device needs to be enrolled separately. You may cancel the plan on your old phone if you no longer need to protect it.
There are two ways to subscribe to Samsung’s protection plan on your new device:
Your protection coverage begins after purchase, and Samsung bills you for the next 36 months unless you’re on a one-off plan. You cancancel your Samsung Care Plus subscriptionanytime. You’ll receive a full refund if you cancel within 30 days of subscribing.
Is Samsung Care Plus worth it?
Whether you should get Samsung Care Plus depends on how careful you are with your devices. It might be a good option if you drop your gadgets often or own one ofSamsung’s foldables. Budget Samsung phones might not need Samsung Care Plus protection if you wrap them in a protective screen or case.
If you have further questions concerning the protection plan, Samsung has answers to your questions through theSamsung Care Plus FAQs page.
Your Rating
Your comment has not been saved
The Galaxy S23 offers the best that Samsung has — from the Snapdragon 8 Gen 2 for Galaxy chipset to a high-class camera system led by an impressive 50MP sensor — at just the right size with a vibrant and “palmable” 6.1-inch display. The phone also brings a larger battery than the S22’s, plus a sector-leading five years of monthly security updates. That’s all for the same price as last year.
The Galaxy S23+ is built to provide a top-notch Android experience in 2023 for those who like to live a little larger. The 6.6-inch AMOLED display runs smooth, the 45W wired charging should allow for longer days with shorter breaks plugged in, and there’s also more room to run around with, thanks to the 256GB and 512GB options. Backed by Qualcomm’s Snapdragon 8 Gen 2 Mobile Platform for Galaxy, it’s about as much phone as you can get right on that $1,000 mark.
If you’re looking for the best of the best out of Android in 2023, the Samsung Galaxy S23 Ultra is it. It’s the only one in the S23 lineup to feature the company’s flagship 200MP ISOCELL HP2 camera sensor, the only one with a 5,000mAh battery, and the only one to push the storage envelope up to 1TB. The Qualcomm Snapdragon 8 Gen 2 Mobile Platform for Galaxy should run fast and easily. Everything on that 6.8-inch Dynamic AMOLED 2x display (the only one in the series with adaptive refresh rates between 1 and 120Hz) should look smooth and beautiful. And who can forget about all the note-taking features and the added convenience the S Pen brings? This is Samsung’s all-out effort for the Galaxy S nameplate.
Pixel 10 Pro XL charges faster wirelessly
Carriers get the upper hand
From faster storage to better speakers
Google’s made several improvements over the years
The note-taking app I should have used all along
Broader branding hints at wider paid-tier ambitions
