Google wants to help fix the Chromebook your kid destroyed
Careless kids can be hell on electronics, and that gets expensive, fast. People who ownChromebooksknow this, given how popular the laptops are with school systems around the world, and you don’t have to look far to find reports of student usage associated with broken hinges, cracked screens, and scraped and chipped cases. While Chromebooks are affordable, that doesn’t mean the devices aredisposable.Googlewants to help keep everyone’s costs down, and to that end it recently announced a new Chromebook repair program for schools.
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In anacknowledgmentthat school IT staff have had a tough time repairingChromebooksdue to a lack of documentation, Google is partnering with Lenovo and Acer to provide a centralized source of information on repairable machines. Schools can use the site to determine which components Chromebooks have in common, then access information from the manufacturer to aid in making repairs.
Google reports that some 50 million teachers and students are using Chromebooks, and they’re certainly popular enough that some school systems have already answered the need for some kind of similar program — likean Oklahoma public school systemwith a repair service that not only quickly returns laptops to service but also boosts graduating students' IT skills.
Chromebook sales nosedived inthe fourth quarter of 2021after rising throughout the pandemic, so as helpful as the repair program is likely to be, it also presents Google with an opportunity for customer retention and a chance to maintain dominance as an appropriate device for student use.
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